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Excellence+ is CACI's customer satisfaction program. CACI strives for performance that is beyond excellent. It is one of CACI's processes for continuously improving the quality of our products and services. The information collected allows project teams and executives to ensure we are delivering the quality of service customers expect.
CACI's Customer Satisfaction Mission
To verify that CACI is delivering best-in-class solutions.
To ensure clients understand CACI's commitment to customer satisfaction.
To deliver actionable information in support of improving performance, retaining current business and winning new business.
Excellence+ Assessment
The Excellence+ assessment provides customers with a structured and impartial means of giving feedback to the project team and CACI leadership. These brief phone surveys are coordinated with CACI project managers and are scheduled to occur during your contractual relationship with CACI. Results are used to reward project team members, and to identify best practices or improvement opportunities.
The Excellence+ team provides project teams and management with a customer satisfaction barometer by collecting, analyzing and reporting customer feedback.
CACI strengthens the customer relationship by giving customers earlier and easier ways to provide feedback.
Customers are encouraged to
use the Excellence+ Feedback Form.
Anytime Email
Customers may also submit compliments, concerns or general feedback to the Excellence+ mailbox. This input will be reviewed and delegated for appropriate action. Customers will receive confirmation that the message was received and information on actions planned or taken.
For more information contact VP
Jennifer Bettridge, 703-841-8840, jbettridge@caci.com